Sorry to hear that IKEv2 is blocked, is your Windows 10 completely up-to-date? If you want you can send your technical ticket to us, you can do this in the app in FAQ/Support! IKEv2 is a faster protocol then OpenVPN, but on the other hand OpenVPN is almost impossible to distinguish internet traffic through this software from normal internet traffic. It is therefore extremely difficult to block.
Thanks for your answer, everything is up-to-date. I used the same computer (laptop) on my work. So I think it can’t be a hardware problem. Maybe my work blocks the protocol? What do you think, is that possible?
Thank you for your message. It´s possible that IKEv2 is blocked, but if you want, one of our developers can look through teamviewer for you. If you´re interested you can contact us through firstname.lastname@example.org, then we will schedule an appointment.